Returns and warranty

In short

We do not accept returns on sold goods. Therefore, we kindly ask you to inspect every item with us in Lotzwil before making a purchase. This option is available to you at any time, and we will take the time for it.

Why we do it this way

We are selling the contents of an individual manufacturing plant. Almost everything is used, much of it has been in operation for decades, and every item is one of a kind. What you see is all there is—there is no more to come.

Once a machine has been loaded and transported from our location, it is no longer in the same condition as when it was handed over. Following a return, we would no longer be able to assess what happened to it during transit or use. That is why we do not offer returns — and that is why we explicitly invite you to come beforehand and take a close look at everything.

Viewing

Viewing and collection: Alleeweg 55, CH-4932 Lotzwil, by prior arrangement.

Call on +41 62 923 22 33 (on site in Lotzwil) or write to mail@swifina.com. Take your time, examine the item, ask questions. We will answer them to the best of our knowledge and also show you what is not right.

No right of withdrawal

In Switzerland, there is no statutory right of withdrawal or return for online purchases. We do not grant such a right voluntarily either.

Cancellation prior to handover

You can cancel an order in writing as long as you have not yet paid and the goods have not yet been collected. In this case, please contact us immediately so that we can release the item again.

In this case, we will fully refund any payments already made to the same account from which they were received.

If something is not quite right

The goods are sold in the condition in which they are. Signs of use, ageing and wear and tear are to be expected with used goods and do not constitute defects.

A guarantee for material defects is excluded as far as legally permissible. Two things remain unaffected by this:

Exclusion of liability. We shall be liable in any event for defects that we were aware of and failed to disclose to you. This cannot be contracted out of, nor would we want to.

Purchases by private individuals. If you are buying as a consumer, the statutory minimum period of one year applies to second-hand goods (Article 210 para. 4 CO). To that extent, the law takes precedence over these terms and conditions.

How to report a defect

Inspect the item upon receipt. Please report any obvious defects to us. immediately and, hidden defects within ten days of discovery — in both cases in writing to mail@swifina.com, with order number and photos.

We examine every report received by the deadline. No further legal claims beyond those mentioned above exist.

Preliminary questions

Better one question too many than one too few. Write to us via the Contact form or call — even if you just want to know whether a device is actually suitable for your purpose.

Our supplementary terms also apply Terms and Conditions.

As of 27 August 2026